Work with industry experts

Genius ERP is committed to the long-term success of our customers. Our professional services team treats each company — no matter the size — with the same high quality of care and professionalism.

Portrait of an employee using digital tablet in a factory

Getting to know your business

Over 300 manufacturers use Genius ERP to bring their operations to the next level. We strongly believe that we have all the right tools that custom manufacturers need to succeed, but we also know that every business is unique, and that we can only create a strong partnership if we’re a good fit for each other. That’s why it’s very important for us to see if your business is a good fit for our solution. Finding out starts with getting to know the nature of your manufacturing, your size, your pressing needs, and your expected ROI.

Training

Training is crucial to determining your success with our ERP system

Genius ERP will work diligently with your team to make sure you get the most out of our tools, which in turn lets you get the most out of your shop.

Training sessions can be conducted at your offices, at our headquarters, or online to any location around the globe. We will custom-tailor training sessions to address your needs and your processes.

You will always be given a road-map that establishes a clear plan for where you are going, and be provided with easy-to-follow and concise documentation on how to use our system.

Our training team has decades of experience and believes in delivering active training sessions to ensure you fully understand how to get the most out of our features, so that you can increase the efficiency and profitability of your manufacturing business.

smiling floor manager checking tablet in front of machine

In short

Better training equals better results.

Manufacturing consulting

Whatever your challenge, our manufacturing consultants can solve it

Our team of industry experts can help transform your plant — whether you need help with scheduling, material planning, inventory management, engineering, purchasing, production, or any other manufacturing process — we can improve it.

We will send you an industry-leading expert, with experience and knowledge tailored exactly to your situation, to solve your problem. Our manufacturing consultants know the industry inside and out and are committed to helping you out.

In a nutshell

We will do whatever it takes to get the job done.

Tech support

Industry-leading technical and application support

Our customer support team is dedicated to making sure Genius ERP is always up and running smoothly in your shop. Our support team is made up of experts in our applications, our technology, and the manufacturing industry, and we use advanced support tools and technology — and are always on call to help you out.

Contact tech support

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Our features

The complete end-to-end ERP solution
to increase throughput

View all the features

Our proven ERP implementation process

Our implementation team will work hand-in-hand with the employees at your company who will use the ERP software on a daily basis, carefully instructing them on how to best apply our ERP solution to your processes, to realize real results.

Stage 1 Knowledge gathering

Knowledge gathering

We build a strong base by gathering as much information about your company, your business and your processes as we can at the outset. We bring your team in the loop and get everyone onboard with the project.

Step 1 – Kick Off

Genius Solutions will be in charge of this step.

Kick–off call with your Implementation Project manager
Presentation of your Implementation team members
Confirmation of the first steps with customer

Step 2 – Business Review

We collect all relevant information to understand your business needs and set a mutual understanding for the objectives of the implementation.

Definition of scope
Identify challenges and potential solutions for them
Identity customer’s objetives

Step 3 – Statement of Work

We determine technical and functional requirements, as well as challenge/solutions specification.

Set official Go-Live date.
Project Plan Sign Off
Data migration to-do list

Stage 2 Knowledge transfer

Knowledge transfer

Our project team conducts active training sessions to engage your team and ensure they learn Genius ERP like a pro, and can get the most out of the system from day 1.

Step 4 – Training

Training is built around you. We can deliver on-site or remote training – whichever suits your team. Our goal is to build knowledge and skills in your staff so they are engaged and confident in the solution.

Objectives

Define process for each module with champion and super users
Confirm, freeze, and document each process
Conduct first quote to cash simulation with champion and super users
Train all users with defined processes

Outcomes

Frozen documented processes that are approved by all involved parties. This gives customer clarity on the training required for their users and gives them a
document to use during Go Live.
Provide Genius document about how each module is being used for each customer. This facilitates the ramp up of any user, consultant, or support staff to understand quickly how Genius was implemented.
Complete customer sandbox with customer data

Stage 3 Knowledge application

Knowledge application

We’re with you side-by-side to transition to using Genius ERP in a live environment. We’ll help you iron out any kink and guide you through your first month-end, empowering your team to use the system with confidence.

Step 5 – Go-Live Preparation

Preparing & reviewing data that will be transferred to Genius ERP, this step is there to make sure you are ready for the Go-Live.

Pre Go-Live simulation & Checklist
Reports & indicators validation
Completion of all data migration
Data Migration checklist

Step 6 – Go-Live

All users are now executing business processes and managing information in Genius Manufacturing.

All transactions are performed into Genius
Processes execution
First month end

Step 7 – Customer Success transition

All users are now executing business processes and managing information in Genius Manufacturing.

Project Closing Report and performance evaluation (Budget, Scope, Lead time & quality)
Project Sign Off

Case studies

We’re honored to help hard-working SMEs grow

Whether you’re looking for your first ERP, or you need a replacement solution, manufacturers just like you have realized the benefits of implementing Genius ERP.

View all case studies

Industrial Machinery & Equipment

Machitech

St-Marc-des-Carrières, QC

Features: CAD2BOM Engineering - Inventory Management - Purchasing

Facing rapid growth and increasing complexity, Machitech turned to Genius ERP to streamline processes, enhance efficiency, and support their continued expansion.

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